Water, Water, Everywhere and it's all COLD!!!!!!
THIS IS A RANT!!!!!!
Sunday our hot water heater went out. We bought it May 16th 2007 and paid $858.00 for it along with installation. It has been good having hot water.
About a month ago I noticed a smell in the air in our home and no, it wasn't MOLLY. I also noticed I had a daily headache. The smell was like something new burning. I followed my nose and it took me to the water closet. Inside was a water heater with a vent pipe lying on top of it not connected to anything!!!!!! I called our plumber. He sent someone out. They rigged it up with duct tape and connected it to the vent. A day or two later the hot water heater pilot went off. I noticed when I had icicles hanging from my nose (yes, noses come in handy) while taking a cold shower. It’s a General Electric Hot Water Heater with a striker pilot light.
I got a flashlight and read the directions on the side of the hot water tank on how to light the pilot light. First I went outside and looked at the propane gauge to ensure we had propane. We did! I followed the instructions on the side of the heater. We had hot water once again. The next day, cold water again! I now am an expert at relighting the pilot. I get back down on the floor in a wrestling position. Head slightly up off the floor; lay on your right side; lift both arms so as to hold down the pilot light button and pump the striker up and down all the while viewing through the little bitty window to see when the pilot relights and goes out, relights and goes out - - Kaboom! It lit!
We’re enjoying hot water once again for about a week, and it goes out again. I call the plumber this time. They come out and light it back up, can’t find a problem with it and turn it up to scalding hot on the dial. Really nice taking hot baths once again; washing laundry; dishwasher performing wonderfully well, then kaput! Sunday I notice no hot water again as I’m hand washing some dishes. I lay down in the floor, same wrestling position and I see no pilot light! I do my thing and get it going and it goes right back out! Once again! Five minutes later, no pilot again. I go to the propane tank - - 55% so that is not the problem. I call the plumber on Monday morning, Martin Luther King Holiday, and he answers. He sends someone out. They can’t get the pilot to even flicker this time. They call G.E. the manufacturer who contacts Delta Mechanical Plumbing (their contract plumbing company); our plumber calls to say Delta Mechanical Plumbing is off for the MLK holiday and it will be Tuesday before they come.
Tuesday comes; our plumber calls to let us know he has contacted Delta Mechanical Plumbing again and if they don’t contact me in 30 minutes, call them. WHY IS IT NOW MY PROBLEM? I call them an hour later. The contact person name of Amber that I was given by my plumber does not even work there, so I explain in detail again, the whole issue to someone named Melissa. She dispatches someone and tells me they will contact me. I sit here all day - - no call! I left for work at 3:00 p.m. My spouse calls me on my cell phone and says Delta Mechanical Plumbing called back and informed him that their Dallas office does not service this area. It will be Thursday because they are sending someone from Midlothian!
Customer Service! UMMMMMMMMM! I can’t find the number to General Electric to complain. My plumber says he can’t help me because he won’t get his money if he comes out and puts a hot water heater in without their assistance. STONE AGE SERVICE!
My husband reminds me I could be packing water from the creek and heating it in a boiling kettle under a fire in the weather and taking Saturday baths using the same water for 10 people. That doesn’t make me feel better. I live in the year 2008 now. Time has progressed. I’m spoiled! I pay for service and I want it! When the weather is 29 and 32 degrees out it doesn’t feel good to take cold showers!!!! GRRRRRRRRRRRR!!!!!!! I FEEL BETTER NOW, but I'm still using baby wipes and cold water to bathe.
Sunday our hot water heater went out. We bought it May 16th 2007 and paid $858.00 for it along with installation. It has been good having hot water.
About a month ago I noticed a smell in the air in our home and no, it wasn't MOLLY. I also noticed I had a daily headache. The smell was like something new burning. I followed my nose and it took me to the water closet. Inside was a water heater with a vent pipe lying on top of it not connected to anything!!!!!! I called our plumber. He sent someone out. They rigged it up with duct tape and connected it to the vent. A day or two later the hot water heater pilot went off. I noticed when I had icicles hanging from my nose (yes, noses come in handy) while taking a cold shower. It’s a General Electric Hot Water Heater with a striker pilot light.
I got a flashlight and read the directions on the side of the hot water tank on how to light the pilot light. First I went outside and looked at the propane gauge to ensure we had propane. We did! I followed the instructions on the side of the heater. We had hot water once again. The next day, cold water again! I now am an expert at relighting the pilot. I get back down on the floor in a wrestling position. Head slightly up off the floor; lay on your right side; lift both arms so as to hold down the pilot light button and pump the striker up and down all the while viewing through the little bitty window to see when the pilot relights and goes out, relights and goes out - - Kaboom! It lit!
We’re enjoying hot water once again for about a week, and it goes out again. I call the plumber this time. They come out and light it back up, can’t find a problem with it and turn it up to scalding hot on the dial. Really nice taking hot baths once again; washing laundry; dishwasher performing wonderfully well, then kaput! Sunday I notice no hot water again as I’m hand washing some dishes. I lay down in the floor, same wrestling position and I see no pilot light! I do my thing and get it going and it goes right back out! Once again! Five minutes later, no pilot again. I go to the propane tank - - 55% so that is not the problem. I call the plumber on Monday morning, Martin Luther King Holiday, and he answers. He sends someone out. They can’t get the pilot to even flicker this time. They call G.E. the manufacturer who contacts Delta Mechanical Plumbing (their contract plumbing company); our plumber calls to say Delta Mechanical Plumbing is off for the MLK holiday and it will be Tuesday before they come.
Tuesday comes; our plumber calls to let us know he has contacted Delta Mechanical Plumbing again and if they don’t contact me in 30 minutes, call them. WHY IS IT NOW MY PROBLEM? I call them an hour later. The contact person name of Amber that I was given by my plumber does not even work there, so I explain in detail again, the whole issue to someone named Melissa. She dispatches someone and tells me they will contact me. I sit here all day - - no call! I left for work at 3:00 p.m. My spouse calls me on my cell phone and says Delta Mechanical Plumbing called back and informed him that their Dallas office does not service this area. It will be Thursday because they are sending someone from Midlothian!
Customer Service! UMMMMMMMMM! I can’t find the number to General Electric to complain. My plumber says he can’t help me because he won’t get his money if he comes out and puts a hot water heater in without their assistance. STONE AGE SERVICE!
My husband reminds me I could be packing water from the creek and heating it in a boiling kettle under a fire in the weather and taking Saturday baths using the same water for 10 people. That doesn’t make me feel better. I live in the year 2008 now. Time has progressed. I’m spoiled! I pay for service and I want it! When the weather is 29 and 32 degrees out it doesn’t feel good to take cold showers!!!! GRRRRRRRRRRRR!!!!!!! I FEEL BETTER NOW, but I'm still using baby wipes and cold water to bathe.
posted by Sasebone at
9:58 AM
2 Comments:
Well..at least taking cold showers will make you have perkies once again instead of droopies.
Customer service (and especially warranty customer service) sucks, huh? Look how long it took me to get satisfaction on my faulty high priced tv! If I were you, I'd be calling GE back and tell them to book you a hotel on their credit card because I'm staying in one until they get someone out and get it fixed!
By
Angie, at 6:55 PM
We had the pilot light problem before because a safety mechanism under it will shut it off if a lot of dust gets under there... the landlord had to blow the dust out with an air compressor.
By
Ashley, at 8:28 AM
Post a Comment
<< Home